SoulBae respects your privacy and is committed to protecting user data in accordance with the Information Technology Act, 2000, applicable data protection principles in India, and RBI-aligned payment practices.
This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following information:
- Name, email address, and phone number
- Login and account activity data
- Session metadata (chat, voice, or video session records)
- Wallet and transaction records
- Ratings, reviews, and feedback
SoulBae does not sell user data to third parties.
2. Purpose of Data Collection
We collect and use data to:
- Provide access to the SoulBae platform
- Enable connections between users and listeners
- Process payments through regulated payment gateways
- Maintain platform safety and compliance
- Improve service quality and user experience
- Detect, prevent, and address fraud or misuse
3. Session Confidentiality
All conversations on SoulBae are intended to be private and confidential.
SoulBae may review session data only when necessary, including:
- For safety and risk management
- For quality assurance and policy enforcement
- When required by law or lawful authority
SoulBae does not monitor conversations for therapeutic or medical purposes.
4. Payment Information
All payments are processed through RBI-regulated third-party payment gateways.
SoulBae:
- Does not store debit/credit card details
- Does not store UPI credentials or banking information
Payment data is handled directly by authorized payment processors.
5. Data Sharing
SoulBae may share limited data only when necessary, including with:
- RBI-regulated payment processors for transaction handling
- Legal or regulatory authorities when lawfully required
- Emergency or safety services when there is a credible risk of harm
SoulBae never sells user data and does not share data for marketing by third parties.
6. Data Security
We implement reasonable security measures to protect user data, including:
- Encryption
- Secure servers and infrastructure
- Restricted access controls
Despite safeguards, no digital system can guarantee absolute security.
7. User Rights
Users have the right to:
- Request access to their personal data
- Request correction of inaccurate information
- Request deletion of data, subject to legal and operational requirements
- Close their account
Requests may be sent to:
8. Policy Updates
SoulBae may update this Privacy Policy from time to time.
Continued use of the platform indicates acceptance of the updated policy.